23andMe Terms of Service (UK)

Implications

• These Terms govern your use of 23andMe's services, including their website and products.
• You must be at least 18 years old to use the services.
• You cannot use the service if you are barred under the laws of your jurisdiction.
• You can delete your account at any time from your Account Settings.
• The Terms apply specifically if you live in or access the services from the EEA, UK, or Switzerland.
• You are not entitled to any compensation for research or commercial products developed from your genetic information.
• The laboratory may not be able to process your sample, and there's a reprocessing policy in place.
• If the second attempt to process your sample fails, you may be entitled to a full refund, less shipping and handling.
• 23andMe's services are not intended to diagnose any condition or disease.
• Genetic information should not be used to make medical decisions without consulting a healthcare provider.
• You may voluntarily participate in 23andMe research for new product development.
• 23andMe may change the Terms and will notify you of material changes.
• You can track the status of your order through your 23andMe profile homepage.
• Delivery of sample collection kits is limited to certain countries.
• You have a legal right to cancel your order within 14 days after receiving the order confirmation email.
• 23andMe may terminate your access to the Services if you violate the Terms.
• You are responsible for maintaining the confidentiality of your account and password.
• You must comply with all local rules regarding online conduct and acceptable content.
• You grant 23andMe a perpetual, irrevocable license to use your User Content.
• 23andMe products come with a warranty against defects in materials and workmanship.
• Unauthorized resale of 23andMe products is not supported and voids the warranty.
• 23andMe disclaims all warranties to the maximum extent permitted by law.
• 23andMe is not liable for damages resulting from the use or inability to use the Services.
• Disputes with 23andMe will be resolved through mediation or arbitration.
• The Terms are governed by the laws of England and Wales.
• 23andMe may modify or discontinue the Services without notice.
• Links to third-party sites are not endorsed by 23andMe.

Things to watch out for

• 23andMe can terminate your access to the Services if you violate the Terms.
• You grant 23andMe a license to use your User Content, which they can share with third parties.
• 23andMe's services are not a substitute for professional medical advice.
• Unauthorized resale of 23andMe products voids the warranty and is not supported by the company.

AI recommendations

Before using 23andMe's services, consider the implications of sharing your genetic information. Understand that once your genetic information is obtained, it cannot be undone, and you may learn sensitive or unexpected things about yourself. Ensure that you're comfortable with the potential for your genetic information to be used in research and product development. If you're considering using the health-related services, it's advisable to discuss your results with a healthcare professional. Lastly, be cautious with your account security and personal data, as you are responsible for maintaining the confidentiality of your account.

FAQs

What happens if the laboratory cannot process my sample?

If the initial processing fails, 23andMe will reprocess the same sample at no charge. If the second attempt also fails, they will send another kit for free. If the second attempt fails, you may be entitled to a refund, less shipping and handling.

Can I use 23andMe's services to make medical decisions?

No, 23andMe's services are for research, informational, and educational use only. They are not intended to diagnose any condition or disease, and you should consult a healthcare provider for medical advice.

What rights do I have regarding the cancellation and refund of my order?

You have the right to cancel your order within 14 days after receiving the order confirmation email. Additionally, you may be entitled to a refund as outlined in 23andMe's refund policies specific to the UK or EU.