Terms and Conditions

Read our summary of's Terms and Conditions.


  • The terms cover various aspects of shopping on, including pre-orders and orders over 100,000 CZK.
  • Customers have the right to return products within 14 days for online purchases.
  • The company reserves the right to change the terms and conditions without prior notice.
  • The terms include information on delivery options and associated costs.
  • retains ownership of goods until full payment is received.
  • Customers can receive a refund in the original form of payment or via bank transfer if cash was used.
  • The terms outline the process for handling defective goods and warranty claims.
  • Personal data must be protected by the customer, and is not responsible for misuse of login credentials.
  • The terms detail the process for pre-orders, including price and delivery date reservations.
  • Special terms apply to the purchase of certain types of goods, such as shoes, alcoholic beverages, and vouchers.
  • offers a student program with potential discounts for eligible customers.
  • The terms provide instructions on how to handle disputes with
  • The terms specify that the contract is governed by Czech law and disputes will be resolved by Czech courts.
  • If a price is incorrectly listed, reserves the right to cancel the order or contract.
  • The terms include provisions for the security and protection of information in compliance with GDPR.

Things to watch out for

  • retains ownership of goods until full payment is received, which could affect the return process.
  • Customers are responsible for protecting their account information; is not liable for unauthorized use.
  • In case of incorrect pricing, may cancel the order, which could be inconvenient if you've already made plans based on the purchase.
  • For certain types of goods, such as shoes or vouchers, there are specific conditions for returns and claims that could affect your rights.

AI recommendations

When shopping on, pay close attention to the terms regarding payment and ownership of goods. Ensure that you understand the return policy, especially for items with specific conditions like shoes or vouchers. Protect your account information diligently, as any misuse could lead to complications. If you encounter a price that seems too good to be true, it's worth reaching out to customer service to confirm before proceeding with the purchase to avoid potential order cancellations.


What happens if I receive a product that is damaged or different from what I ordered?

You should report the issue to immediately to initiate the return or exchange process according to their warranty terms.

Can I return a product if I change my mind?

Yes, you can return a product within 14 days of receipt if it was purchased online, provided it is undamaged, unused, and in its original packaging.

Are there any products that cannot be returned?

Yes, certain products such as personalized items, hygiene-related products with broken seals, and some types of vouchers may not be eligible for return.

(Last updated: 23rd December, 2023)

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