Terms & Conditions

Read our summary of's Terms & Conditions.


  • You agree to arbitration for disputes, waiving your right to go to court (if in the US).
  • Ancestry can update terms without prior consent, but will notify users of material changes.
  • Ancestry provides a legal guarantee that services will be in legal conformity during the contract.
  • Ancestry runs experiments and tests that may not be available to all users.
  • Ancestry disclaims all warranties, providing services and content "AS-IS".
  • You retain ownership of your content and control how it's shared.
  • Ancestry may limit, suspend, or terminate your account if you breach terms.
  • Children under 13 cannot create accounts but can use AncestryClassroom with permission.
  • Ancestry is not liable for any social, emotional, or legal consequences of discoveries made using the service.
  • You can request the destruction of your DNA sample and extracted DNA.
  • Ancestry may share your personal information with other companies for providing DNA services.
  • Ancestry may store your DNA data and use it for research or product development without compensation to you.
  • You can download your DNA data, although Ancestry is not responsible for its security once downloaded.
  • Bone marrow or stem cell transplant recipients may get inaccurate DNA results.
  • Ancestry's liability in any matter is limited to the amount you paid in the last 12 months.
  • You must indemnify Ancestry against claims related to your use of the service.
  • Ancestry is not a consumer reporting agency and its services cannot be used for credit, employment, or tenant screening.
  • You can delete your content or account, but Ancestry retains the use of indexes and compilations that include your content.
  • The use of DNA services is for informational and research purposes only, not for medical or diagnostic use.
  • Ancestry may store or destroy your DNA sample after processing at their discretion.
  • You cannot use Ancestry's services for any illegal activities or discrimination.

Things to watch out for

  • Arbitration clause limits your ability to take legal action in court (if in the US).
  • Ancestry's "AS-IS" clause means they do not guarantee the accuracy or reliability of their services or content.
  • Your account can be terminated if you violate the terms, potentially without a refund.
  • Ancestry's limited liability clause restricts their responsibility for any issues you encounter using their services.
  • Indemnity clause requires you to cover Ancestry if they're sued because of your actions.

AI recommendations

Before using, consider the implications of uploading personal and genetic information. Understand that while you retain ownership of your content, Ancestry can use it within their services and for their research. Be cautious with the DNA services, especially if you have had a bone marrow or stem cell transplant, as results may be inaccurate. Remember that any disputes with Ancestry are likely to be resolved through arbitration if you're in the US, which limits your legal recourse. Always keep a secure copy of your downloaded DNA data, as Ancestry is not responsible for it once downloaded.


What happens to my DNA data after I use AncestryDNA services?

Ancestry may store your DNA data and use it for research or product development. You can request that your DNA sample and extracted DNA be destroyed after processing.

Can I delete my content from Ancestry?

Yes, you can delete your content or your account, but Ancestry retains the right to use indexes and compilations that include your content.

What are the limitations of Ancestry's liability?

Ancestry's liability is limited to the amount you paid for their services in the 12 months preceding the event giving rise to the liability, and they are not liable for any unintentional or consequential damages.

(Last updated: 26th December, 2023)

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