Cablenova Refund Policy

Read our summary of Cablenova's Refund Policy.



  • 30-day return policy for unsatisfactory items.
  • Returns require items to be unused and in original packaging.
  • No free returns unless the item is damaged or faulty.
  • Full refund for the cost of postage if the item is damaged or faulty.
  • Proof of purchase required for returns.
  • Return process initiation via email communication.
  • Items returned without requesting a return first will not be accepted.
  • 1-year guarantee on items that may cover damages.
  • Sale items and gift cards are not eligible for returns.
  • Exchanges require returning the item and making a new purchase.
  • Refunds are issued to the original payment method if the return is approved.
  • Refund processing time may vary depending on the bank or credit card company.
  • Free UK delivery on all orders.
  • Sustainability commitment with one tree planted for every order.
  • Secure payment options available.

Things to watch out for

  • Be aware that you will be responsible for the cost of returning non-faulty items.
  • Ensure you request a return before sending any items back to avoid rejection.
  • Remember that sale items and gift cards are excluded from the return policy.

AI recommendations

When shopping with Cablenova, it's important to be mindful of their return policy. If you're not satisfied with your purchase, you have 30 days to request a return, but you'll need to cover the postage unless the item is faulty. Make sure to keep the item in its original condition and packaging. For damaged items, take advantage of the 1-year guarantee for a hassle-free replacement. Always check whether an item is on sale or is a gift card, as these cannot be returned. Lastly, keep an eye on your bank or card statements for the refund, as processing times can vary.


What are the conditions for returning an item to Cablenova?

Items must be unused, in original packaging, and returned within 30 days of receipt. You must also provide proof of purchase and request a return via email before sending the item back.

Will I get a refund for the postage if I return an item?

You will receive a full refund for the cost of postage only if the item is damaged or faulty. For non-faulty returns, you are responsible for the postage costs.

Can I return sale items or gift cards?

No, Cablenova does not accept returns on sale items or gift cards.


(Last updated: 23rd December, 2023)

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