cablenova.com Shipping Policy

Implications

• Orders are processed quickly within 1-3 business days, excluding weekends and holidays.
• Offers free standard delivery for certain products within the UK.
• Provides a 1-year guarantee on all orders.
• Commits to sustainability by planting a tree for every order.
• Premium delivery within the UK incurs a fee of £2.99.
• Free worldwide shipping is available, but delivery times range from 10-25 days.
• You may be responsible for import duties and taxes on international orders.
• Refunds do not include the cost of return shipping.
• Cablenova is not responsible for any damages incurred during shipping.
• Tracking information may take up to 24 hours to become available after shipment.

Things to watch out for

• Import duties and taxes for international orders are not covered and must be paid by the customer.
• Shipping costs for returns are not refunded, which could reduce your total refund amount.
• If your order arrives damaged, you need to report it immediately with evidence to potentially receive a satisfactory solution.

AI recommendations

When ordering from Cablenova, consider the delivery options and the associated costs for expedited shipping if you need your items quickly. For international orders, be prepared for potential additional charges such as import duties and taxes, as these are not covered by Cablenova and can increase the total cost of your purchase. If sustainability is important to you, Cablenova's commitment to planting a tree for every order might align with your values.

Regarding returns, make sure to keep the item unused and in its original condition to qualify for a refund, and remember that you will be responsible for the return shipping costs. Always check the condition of your items upon arrival and report any issues promptly to improve the likelihood of a favorable resolution.

FAQs

What are the shipping costs for returning an item?

While Cablenova accepts returns within 30 days after delivery, the shipping costs for the return are the responsibility of the customer and will be deducted from the refund.

What should I do if my order arrives damaged?

Contact Cablenova immediately at order@cablenova.com with your order number and a photo of the damaged item. They will handle it on a case-by-case basis to find a satisfactory solution.

Are there any additional costs for international shipping?

Yes, international orders may be subject to import duties and taxes which are the customer's responsibility and are not included in the free shipping offer.