Card Factory Terms & Conditions

Read our summary of Card Factory's Terms & Conditions.


  • You must be over 18 to register or place an order on the website.
  • Your registration can be suspended or cancelled at the company's discretion or if you breach the Terms.
  • The company will use your personal information as set out in their Privacy Policy.
  • Order acceptance occurs when you receive an email confirmation from the company.
  • Images of products on the website are for illustrative purposes only and may not match the product exactly.
  • The company reserves the right to brand all Personalised Products.
  • You cannot cancel or change orders for Personalised or perishable products.
  • The company is not responsible for incorrect delivery details provided by you.
  • You own the products once the company has received full payment.
  • The company is not liable for delays caused by events outside of their control.
  • Prices include VAT where applicable.
  • If there's a pricing error on the website, the company is not obligated to provide the product at the incorrect price.
  • You may be eligible for a refund if you cancel your order within the specified cancellation period.
  • You are responsible for return costs unless the product is faulty or not as described.
  • The company will not be responsible for loss of material uploaded or transmitted through the website.
  • The Terms and Conditions, Privacy Policy, and Cookies Policy are governed by English law.

Things to watch out for

  • Products may not be returned if they are Personalised, perishable, or if they are audio/video recordings or computer software that has been opened.
  • You are responsible for ensuring that all details, especially delivery information, are accurate to avoid issues with receiving your order.
  • Be cautious of the company's right to cancel any order at any time and issue a full refund without further obligation.

AI recommendations

When shopping on, pay special attention to the details of the products, as the actual items may differ from their images. Be meticulous when providing personal and delivery information to avoid any issues with your order. If you're purchasing Personalised or perishable items, double-check your order before submission since you won't be able to cancel or change it later. Keep in mind that any legal disputes will be governed by English law, which may affect your rights if you are ordering from outside the UK.


What happens if I need to cancel an order for a Personalised or perishable product?

You cannot cancel or change orders for Personalised or perishable products once they are placed, so ensure all details are correct before ordering.

Am I responsible for the return costs if I cancel my order?

Yes, you are responsible for the return costs unless the product is faulty or not as described, in which case the company will cover the costs.

What are my rights if the product delivered is not as described or is faulty?

You are entitled to a full refund, including delivery charges and reasonable return costs, for products that are faulty or not as described.

(Last updated: 18th December, 2023)

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