CJ Dropshipping Refund, Resend and Returns Policy

Implications

• Disputes must be opened on CJ; failure to do so can result in permanent account blocking.
• CJ offers a quicker dispute resolution if you provide evidence such as photos or videos of damage.
• CJ will not refund or resend if tracking shows the order is delivered, even if the customer claims non-receipt.
• Orders may be considered delayed after 60 days (45 for the USA, 110 for Brazil, 100 for CJPacket Liquid Line).
• Some shipping methods are not trackable in certain countries and disputes for these are not accepted.
• CJ takes no responsibility for lost products during return or for products lost by logistics companies.
• Full refunds or replacements are offered for badly damaged packages upon arrival.
• Partial refunds or replacements for partially damaged items (except minor issues).
• No refunds for damaged packaging boxes due to long-distance international delivery.
• Full refund or replacement for incorrect products.
• CJ will not refund for service products without their quality inspection service.
• Orders cannot be canceled once processed, with specific conditions for POD, preorder inventory, and video/photo orders.
• CJ does not accept disputes for subjective reasons like product preference or smell.
• CJ does not deal with disputes if the shipping address provided was incorrect.
• No disputes accepted for packages returned/discarded/detained due to customs clearance issues.
• Returns are discouraged due to high international shipping costs and risk of loss or damage.

Things to watch out for

• Be cautious of the strict dispute policy; not using CJ's platform for disputes can lead to account termination.
• Understand that CJ will not support refunds or resends if tracking information indicates delivery, regardless of customer claims.
• Be aware that certain shipping methods and destinations are exempt from disputes, potentially leaving you without recourse.
• Know that CJ disclaims responsibility for lost or damaged returns, which could affect your ability to recover costs.
• Realize that CJ's policy on damaged packaging may not align with customer expectations, potentially affecting satisfaction.

FAQs

What evidence is required to open a dispute for a damaged item?

You must provide photos or videos showing the damage. If the damage is not clear from photos, a video is required.

Can I get a refund for a delayed order?

Yes, if the order is delayed beyond the specified time frame for the destination, you can dispute for a refund or resend.

What happens if my customer receives an incorrect product?

CJ offers a full refund or replacement for incorrect products, but you need to provide a screenshot of your client's complaint.

Data Collection

• Email Address (for account verification and communication)
• Photos or videos of damaged items (for dispute evidence)
• Screenshots of customer complaints (for dispute evidence)
• Tracking information (for order and dispute management)