CloudConvert Terms of Service

Read our summary of CloudConvert's Terms of Service.


  • No refunds for prepaid packages or subscriptions.
  • Unused subscription credits expire at the end of the billing period.
  • Auto Refill charges you automatically when 95% of credits are used.
  • You're responsible for monitoring Auto Refill to prevent unwanted charges.
  • 99.9% uptime guarantee with a refund for noncompliance.
  • Refund claims require detailed documentation of downtime.
  • Maintenance periods are excluded from uptime calculations.
  • Not liable for damages caused by using the service.
  • No backups of files; you must maintain your own copies.
  • Account termination does not relieve you of outstanding payment obligations.
  • Service changes will be notified 30 days in advance if CloudConvert is discontinued.
  • CloudConvert can terminate your account for breaches or commercial reasons.
  • Privacy Policy is incorporated into the Terms of Service.
  • You are responsible for any copyright infringement using the service.

Things to watch out for

  • Prepaid packages and subscriptions are non-refundable, even if you don't use all your credits.
  • Auto Refill can lead to automatic charges; you need to manage this feature actively to avoid surprises.
  • CloudConvert is not responsible for any data loss, so ensure you have backups of all files you convert.
  • The service may terminate your account without refund if you violate terms or for commercial reasons.

AI recommendations

When using CloudConvert, it's crucial to be aware of the non-refundable nature of their payment structure. If you're considering a subscription, plan your usage carefully to avoid losing unused credits. For those using the service for critical tasks, ensure you have backups of all files, as CloudConvert does not take responsibility for data loss. Monitor your account if you enable Auto Refill to avoid unexpected charges. Lastly, consider the potential for service termination and ensure that your usage complies with their terms to avoid any disruptions.


What happens if I don't use all my subscription credits within the billing period?

Any unused subscription credits will expire at the end of the billing period and cannot be refunded or carried over.

How do I get a refund if CloudConvert does not meet its uptime guarantee?

You must submit a detailed claim with dates, times, and request logs of the outage. Refunds are calculated based on the duration of the outage and are limited to the total invoice amount.

Can CloudConvert terminate my account?

Yes, CloudConvert can terminate your account for any breaches of the terms or for commercial reasons, and termination does not relieve you of any outstanding payment obligations.

Data Collection

  • File data (e.g., files, URLs) that you upload for conversion.

(Last updated: 04th April, 2024)

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