GoHighLevel Terms of Service

Read our summary of GoHighLevel's Terms of Service.


  • Terms may be updated at any time; continued use after updates implies acceptance.
  • You must be at least 18 years old to use the platform.
  • Platform account ownership is clearly defined.
  • You are responsible for lawful use of the platform and compliance with all applicable laws.
  • Privacy is taken seriously; a Privacy Policy and Data Processing Agreement are in place.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • HighLevel is a platform provider only and does not originate communications.
  • Third-party services used in the platform are not under HighLevel's control.
  • Customizations to the platform must not infringe on intellectual property rights.
  • Excessive use of data may require you to upgrade your plan.
  • Platform updates may change the previous mode of operation.
  • Access from embargoed countries is prohibited.
  • Resale of platform access must comply with HighLevel's MAP Policy.
  • Engaging in prohibited uses of the platform can lead to termination of your account.
  • Fees are generally nonrefundable, and some subscriptions have minimum commitments.
  • You are responsible for taxes related to your use of the platform.
  • An Affiliate Program is available for commissions on referrals.
  • Intellectual property rights for the platform and content are clearly defined.
  • User contributions must comply with the terms and may be used by HighLevel.
  • Feedback given to HighLevel can be used without compensation.
  • No warranties are provided for the platform; it is offered "as is."
  • Limitation of liability clauses cap HighLevel's potential damages.
  • You may need to indemnify HighLevel for certain breaches or legal issues.
  • Claims or disputes must be filed within three months of the incident.
  • Binding arbitration is required for disputes, waiving class action rights.
  • HighLevel can terminate the agreement at any time for any reason.

Things to watch out for

  • Be aware of the non-refundable nature of fees and the potential requirement for minimum subscription commitments.
  • Understand that you are responsible for compliance with all laws and regulations, including privacy and communication laws.
  • Take note of the mandatory arbitration clause, which affects how disputes are resolved.
  • Ensure that any customizations or user contributions do not infringe on intellectual property rights.

AI recommendations

Before using HighLevel, it's crucial to understand your responsibilities, especially regarding compliance with laws like TCPA and CAN-SPAM Act for communications. Pay close attention to the platform's privacy policies and ensure you have your own in place for your customers. If you're considering the Affiliate Program, review the terms carefully to understand the commission structure and payment process. Lastly, remember that any feedback or ideas you provide to HighLevel can be used by them without compensation, so share wisely.


What happens if I don't comply with HighLevel's terms and conditions?

Non-compliance can lead to the suspension or termination of your account, and you may also be held responsible for any legal consequences or required to indemnify HighLevel.

Can I get a refund for my HighLevel subscription if I'm not satisfied?

Generally, fees are nonrefundable, and some subscriptions may have minimum commitments that prevent cancellation until fulfilled.

What should I do if I believe my intellectual property rights are being infringed on the HighLevel platform?

You should follow the DMCA takedown request process outlined in the terms, providing all required information to HighLevel's designated copyright agent.

(Last updated: 02nd January, 2024)

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