Terms and conditions

Read our summary of's Terms and conditions.


  • You must be at least 18 years old to place an order, or 16 with a gift card.
  • Prices online may differ from in-store prices.
  • Standard delivery fee is £3.99, with no additional charge for multiple deliveries.
  • Promotions and discounts are subject to specific terms and may not be combined with other offers.
  • H&M reserves the right to refuse orders for various operational, legal, or commercial reasons.
  • Various payment methods are available, including payment after delivery with Klarna.
  • You have a total of 28 days to return items for any reason.
  • A return fee of £1.99 will be deducted from your refund.
  • Defective items can be returned, replaced, or refunded.
  • H&M's liability is limited to the total price of your order.

Things to watch out for

  • H&M may amend their Terms at any time, which could change your rights as a consumer.
  • Be aware of the return fee of £1.99 when planning to return items.
  • Understand that H&M is not responsible for indirect losses, which could affect claims for compensation.

AI recommendations

Before making a purchase at H&M's online store, review the specific terms related to promotions and discounts to ensure you're getting the best deal. Keep in mind the return policy and the associated fee, especially if you're unsure about your purchase. Consider using payment methods that offer consumer protection, such as credit cards or services like PayPal. When ordering items, remember that the color and size may vary slightly from what is displayed online, so be prepared for potential discrepancies.


What should I do if I receive a defective item from H&M?

If the item is defective, you can return it within 28 days of receipt. Indicate the defect when returning the item or contact customer service for assistance.

Are there any items that cannot be returned?

Items that are sealed for health protection or hygiene reasons cannot be returned if the seal is broken. This includes certain underwear, swimwear, piercing jewelry, face masks, beauty products, and cosmetics.

How do I ensure I'm not charged for multiple deliveries if my order is sent in parts?

H&M's standard delivery fee covers the entire order, even if it requires multiple deliveries. You will not be charged extra for additional shipments.

(Last updated: 09th December, 2023)

Like what you see?

Install our Chrome Extension to see summaries for any site, on the go.