MacFinder Terms & Conditions

Implications

• These terms apply only to consumers, not businesses.
• You must ensure all order details are accurate and inform the company immediately of any errors.
• Products may vary slightly from their pictures and descriptions.
• You can contact customer service via phone or email for any issues.
• A contract is formed when you receive an email confirmation of your order.
• Quotations are valid for 30 days unless withdrawn earlier.
• Delivery costs are displayed on the website at the time of order.
• Products will be delivered within 30 days unless otherwise specified.
• You are responsible for providing accurate measurements and specifications for custom products.
• Minor changes to products may be made to comply with laws or improve functionality.
• You can request changes to your order, but this may affect the price and delivery time.
• You must examine products upon delivery and report any issues immediately.
• If you are not at home for delivery, you must rearrange delivery or collect the products yourself.
• You own the product once full payment is received.
• You can end the contract if the product is faulty or misdescribed.
• Consumers have a 14-day cooling-off period to change their mind and receive a refund.
• You must return products in person or by post if you end the contract.
• You must pay the costs of return unless the product is faulty or misdescribed.
• Refunds will be processed within 14 days of receiving the returned product.
• The company can end the contract if you fail to make payment or provide necessary information.
• You must compensate the company for any costs incurred due to breaking the contract.
• The company may withdraw products and refund any advance payments.
• You can contact customer service for any issues with the product.
• Consumers have legal rights under the Consumer Rights Act 2015.
• Business customers have a warranty for products that conform to their description and are free from defects.
• Prices include VAT and are displayed on the order pages.
• You must pay for products before they are dispatched.
• The company can charge interest on overdue payments.
• The company is responsible for foreseeable loss or damage caused by breaking the contract.
• The company is not liable for business losses if you use the products for commercial purposes.
• The company may use your personal information as set out in their privacy policy.
• Refurbished products come with a standard warranty covering hardware defects.
• The standard warranty does not cover consumables, software, or physical damage.
• You may be charged if no fault is found or if the defect is due to user error or physical damage.
• The standard warranty is non-transferable and applies only to the original purchaser.
• You are responsible for shipping costs when returning products under warranty.
• The company is not liable for damage during transit if the product is improperly packed.
• You must contact the support department to make a warranty claim.
• Warranty claims must be made within the warranty period, or an investigation fee will be charged.
• The company may transfer their rights and obligations under these terms to another organization.
• These terms are governed by English law, and legal proceedings can be brought in English courts.

Things to watch out for

• Products may vary slightly from their pictures and descriptions.
• You are responsible for providing accurate measurements and specifications for custom products.
• If you are not at home for delivery, you must rearrange delivery or collect the products yourself.
• You must pay the costs of return unless the product is faulty or misdescribed.
• The company can charge interest on overdue payments.

AI recommendations

When dealing with MacFinder, pay close attention to the details of your order, especially if you are providing custom specifications. Ensure that you are available to receive the delivery or make arrangements to collect it to avoid additional charges. If you need to return a product, remember that you are responsible for the return shipping costs unless the product is faulty or misdescribed. Always check the product upon delivery and report any issues immediately to avoid complications. Lastly, be aware of the interest charges on overdue payments and try to settle your invoices promptly.

FAQs

What should I do if the product I receive is not as described?

If the product you receive is not as described, you have the right to end the contract and get a refund. Contact customer service immediately to report the issue and arrange for the return of the product.

Can I change my mind after placing an order?

Yes, if you are a consumer, you have a 14-day cooling-off period to change your mind and receive a refund. However, you will need to pay the return shipping costs unless the product is faulty or misdescribed.

What happens if I miss the delivery of my product?

If you miss the delivery, you must rearrange delivery or collect the product from a local depot. If you fail to do so, you may be charged for storage costs and any further delivery costs.