muni.cz Obchodní podmínky pro Obchodní centrum Masarykovy univerzity

Implications

• Contracts through other channels of Masaryk University are not governed by these terms unless explicitly referenced.
• Products available only to customers registered in the Information System of Masaryk University or those who have created a profile in the system.
• In certain cases, a separate contract may be concluded, which takes precedence over these terms and conditions.
• Consumer rights apply only to customers not acting within their business or professional activities.
• Prices for products are inclusive of all taxes and fees as required by law.
• Additional costs may arise for educational services, such as materials, travel, or IT and internet connection for distance learning.
• The university does not guarantee success in exams or tests at the end of educational services or programs.
• Consumers have the right to withdraw from the contract within 14 days, with several exceptions where withdrawal is not possible.
• Upon withdrawal, the consumer is responsible for any decrease in the value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.
• The consumer bears the cost of returning goods upon withdrawal from the contract.
• The university reserves the right to cancel the contract in certain cases, such as non-payment or failure to collect the product.
• Claims for defects are governed by the Complaints Procedure available on the website.
• Communication between the customer and the university is primarily electronic.
• Personal data of customers is processed in accordance with the privacy policy available on the official notice board.
• Contracts are archived by the university in electronic or printed form and are available in the customer's order overview.

Things to watch out for

• Be aware that some products and services are only available to registered users in the university's information system.
• Understand that additional costs may be incurred for educational services, which are not included in the initial price.
• Take note of the exceptions to the right of withdrawal, especially customized products and digital content.
• Remember that the university can cancel the contract under certain conditions, such as non-payment or non-collection of products.
• Claims for defects must be made following the Complaints Procedure.

FAQs

What happens if I need to withdraw from a contract?

You have 14 days to withdraw from most contracts, but there are exceptions, such as for services already started with your consent, customized items, or digital content not supplied on a tangible medium.

Who can access the products and services offered?

Some products and services are exclusive to customers registered in the university's information system or those who have a profile in it.

What additional costs can I expect for educational services?

You may incur additional costs for educational materials, literature, travel, or IT and internet connection for distance learning, which are not included in the initial price.

Data Collection

• Customer's email address
• Personal identification number (IČ)
• VAT identification number (DIČ), if applicable