Privacy Policy

Read our summary of's Privacy Policy.


  • Committed to protecting customer privacy.
  • May update the privacy policy from time to time.
  • Collects a wide range of personal information, including contact details and financial information.
  • Uses personal information to provide services and maintain the electricity network.
  • Offers Priority Services Membership for vulnerable individuals.
  • May record telephone discussions for quality and training purposes.
  • Shares personal information with third parties for various purposes, including industry operations and customer satisfaction research.
  • Retains personal information for a significant period after the end of service provision for various reasons.
  • Implements stringent security measures to protect personal data.
  • May transfer personal information internationally with appropriate safeguards.
  • Provides rights for individuals regarding their personal information, including access and rectification.
  • Uses cookies for website functionality and analytics.
  • Monitors communications, which may include collecting personal information during calls.
  • Children under 13 should not provide personal information without parental consent.

Things to watch out for

  • Your personal information may be shared with third-party service providers and other entities in the energy sector.
  • Personal information may be retained for a long time, even after you no longer use Northern Powergrid's services.
  • Communications with Northern Powergrid may be monitored or recorded.

AI recommendations

When engaging with Northern Powergrid, it's important to be aware of the extent of personal data collection and the potential sharing with third parties. If you are concerned about privacy, consider limiting the personal information you provide and inquire about opting out of non-essential data sharing. For those who require additional support, the Priority Services Membership is a beneficial service to consider. Always exercise your rights to access, rectify, or erase your personal information as needed, and stay informed about any policy updates that may affect your data privacy.


What personal information does Northern Powergrid collect?

Northern Powergrid collects a variety of personal information, including your name, contact details, financial information, electricity usage data, and in some cases, health-related information for Priority Services Membership.

How does Northern Powergrid use my personal information?

Your personal information is used to maintain and provide electricity distribution services, manage the network, process payments, and offer support through Priority Services Membership, among other operational purposes.

Can I access and control my personal information held by Northern Powergrid?

Yes, you have the right to access, rectify, erase, and restrict the processing of your personal information. You can also object to certain processing and request data portability.

(Last updated: 10th December, 2023)

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