Odoo Enterprise Subscription Agreement

Implications

• Automatic renewal of the agreement unless terminated 30 days prior.
• Termination requires a 30-day notice before the end of the term.
• Users can choose between Cloud Platform or Self-Hosting options.
• Bug fixing service starts handling issues within 2 business days.
• Customer must pay an extra fee if the number of users exceeds the initial agreement.
• Security updates are provided for both Cloud and Self-Hosting options.
• Unlimited support tickets for bugs and standard feature guidance.
• Charges for extra modules are based on the number of lines of code.
• Customer must appoint a dedicated contact person for the duration of the agreement.
• Odoo SA can terminate the agreement if fees are not paid within 21 days of the due date.
• Cloud hosting includes multiple regions, automated backups, and disaster recovery plans.
• Customer can work with an Odoo Partner or directly with Odoo SA.
• Customer must ensure the unmodified execution of the software validation part.
• Odoo SA commits to not disclosing individual data without customer consent.
• Renewal charges can increase by up to 7% if the previous term's charges were lower.
• Customer is responsible for all applicable taxes.
• Confidentiality must be maintained for all disclosed information.
• Odoo SA will notify customers of any accidental or unauthorized data processing.
• Customer must notify Odoo SA immediately if the number of users exceeds the agreed amount.
• The agreement is governed by Belgian law.
• Limitation of liability to 50% of the total amount paid in the last 12 months.
• Force majeure events can excuse performance delays.
• Customer can submit multiple upgrade requests until an acceptable result is achieved.
• Customer must pay an extra fee for each month of missing coverage for extra modules.
• Publicity rights are granted unless notified otherwise in writing.
• Customer must use reasonable measures to keep user accounts secure.
• Odoo SA provides security advisories at least 2 weeks before public disclosure.
• Customer must provide written notice 30 days before changing their main point of contact.
• Customer must ensure data protection and security for self-hosted options.
• Odoo SA commits to using commercially reasonable efforts to execute services.
• Customer must make reasonable use of hosting services, excluding illegal activities.
• Customer must grant Odoo SA access to verify software usage validity for self-hosting.
• Odoo SA may use third-party subprocessors for data processing.
• Customer must pay for additional users or features used beyond the initial agreement.
• Odoo SA provides a non-exclusive, non-transferable license for the software.
• Odoo SA will fix bugs in all more recent covered versions of the software.
• Customer must notify Odoo SA of any changes to the number of users or subscription plan.
• Customer must provide accurate contact information for data protection notifications.
• Odoo SA can terminate the agreement if the customer fails to fulfill obligations within 30 days of notice.
• Customer must verify and validate the upgraded database for bugs and changes.
• Odoo SA will not disclose individual or named figures to third parties without consent.
• Odoo SA provides a disaster recovery plan for cloud hosting services.
• Customer must pay an extra fee if the software validation part is found to be inoperant.
• Odoo SA provides a non-transferable, non-exclusive license for publicity purposes.
• Odoo SA commits to fixing bugs submitted by the customer within 2 business days.

Data Collection

• Personal Data
• User account information
• Database and associated data
• Statistics on software usage
• Contact information for data protection notifications

Things to watch out for

• Termination requires a 30-day notice before the end of the term.
• Customer must pay an extra fee if the number of users exceeds the initial agreement.
• Charges for extra modules are based on the number of lines of code.
• Odoo SA can terminate the agreement if fees are not paid within 21 days of the due date.
• Customer must ensure the unmodified execution of the software validation part.
• Limitation of liability to 50% of the total amount paid in the last 12 months.
• Customer must notify Odoo SA immediately if the number of users exceeds the agreed amount.

FAQs

What happens if I exceed the number of users specified in the agreement?

You must notify Odoo SA immediately and pay an extra fee equivalent to the applicable list price for the additional users for the remainder of the term.

Can I terminate the agreement at any time?

You can terminate the agreement by providing a written notice at least 30 days before the end of the term. Odoo SA can also terminate the agreement if fees are not paid within 21 days of the due date.

What data does Odoo SA collect?

Odoo SA collects personal data, user account information, database and associated data, statistics on software usage, and contact information for data protection notifications.