Proton Terms & Conditions

Read our summary of Proton's Terms & Conditions.


  • Proton offers encrypted services that prioritize user privacy.
  • You must be at least 13 years old to use the services, with parental consent if you're a minor.
  • Accounts created by bots or automated methods are not permitted and will be terminated.
  • Use of the services for illegal activities is prohibited and can lead to immediate account suspension.
  • Proton aims for a 99.95% service availability and offers credits for excessive downtime.
  • The company may limit service capacity for free accounts with excessive use.
  • Free accounts inactive for 12 months may be suspended or deleted.
  • Proton has a no-obligation policy for storing or forwarding contents of terminated accounts.
  • The company disclaims warranties and limits its liability for service failures.
  • You can request a refund within 30 days of initial purchase for unused services.
  • Subscriptions are automatically renewed unless cancelled or modified by the user.
  • Refunds are generally not provided past the 30-day window, except at company discretion.
  • The company reserves the right to modify these terms and will apply them going forward.
  • Disputes are governed by the laws of Switzerland, or local laws for U.S. consumers.
  • Binding arbitration agreement limits your ability to sue or participate in a class action lawsuit.

Things to watch out for

  • Accounts may be suspended or terminated for prohibited activities, including illegal content or spam.
  • Service credits for downtime must be requested by the user and are subject to specific conditions.
  • Refunds are limited to once per user and must be requested within a 30-day window from initial purchase.
  • Automatic renewal of subscriptions could lead to unexpected charges if not managed properly.
  • Arbitration agreement and class action waiver significantly limit legal recourse in disputes.

AI recommendations

When using Proton's services, it's crucial to understand the emphasis on privacy and security. However, be mindful of the auto-renewal of subscriptions and the narrow window for refunds. If privacy is a top priority for you, Proton's encrypted services are beneficial, but ensure you are comfortable with the arbitration agreement, which restricts your ability to resolve disputes through traditional legal processes.


What happens if I use Proton services for illegal activities?

Your account will be immediately suspended if found to be used for illegal activities, and you may lose access to any associated data.

Can I get a refund after the initial 30 days of service?

Generally, no. Refunds past the 30-day window are rare and at the sole discretion of the company.

What legal rights do I waive by agreeing to Proton's terms of service?

You waive the right to sue or participate in a class action lawsuit, agreeing instead to resolve disputes through binding arbitration.

(Last updated: 24th December, 2023)

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