Terms & Conditions

Read our summary of's Terms & Conditions.


  • Offers a variety of payment options, including Klarna, ClearPay, and major credit cards, for flexibility.
  • Utilizes cookies which may track user behavior for improved service, requiring user consent.
  • Free delivery on all runners, rugs, rods, and mats.
  • Bespoke or made-to-order items and certain runners cannot be returned or refunded.
  • Most goods can be returned within 30 days of delivery if unsatisfactory.
  • The website contains detailed information about products, including descriptions and prices.
  • The company is not responsible for color misrepresentations due to monitor differences.
  • Products from different batches may vary in color, which could affect matching orders.
  • Shedding of deep pile carpets is not considered a fault and is a potential issue for returns.
  • The contract and transactions are conducted in English only.

Things to watch out for

  • Be aware of the non-returnable nature of bespoke or made-to-order items and certain runners.
  • Understand that color discrepancies due to monitor settings or batch variations are not grounds for a faulty item claim.
  • Shedding of deep pile carpets is a natural characteristic and not a defect, which may affect satisfaction with the product.

AI recommendations

Before making a purchase from, carefully consider the return policy, especially regarding bespoke or made-to-order items. Be mindful of the potential for color variation both due to monitor settings and different production batches. If color consistency is critical for your order, it may be worth discussing with customer service before purchasing. Additionally, be prepared for natural shedding from deep pile carpets, as this is not considered a defect by the company.


What are my options if the color of the product doesn't match what I saw online?

While every effort is made to accurately represent product colors, variations due to monitor settings are not considered a fault, and you will be responsible for return costs if the product is not faulty.

Can I return a bespoke or made-to-order runner if I'm not satisfied?

Bespoke or made-to-order items and certain runners are not eligible for returns or refunds, so ensure you are certain before purchasing these items.

What should I do if I receive a damaged or incorrect item?

You must notify within 48 hours of delivery if the goods are damaged, defective, or incorrect. They will then offer a suitable remedy such as a replacement or refund.

(Last updated: 09th December, 2023)

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