Synology Inc. Disclosure of Data Collection in Services

Implications

• Synology collects data to improve their services and products.
• Creating a Synology account is mandatory for using many services.
• Synology collects a wide range of personal data, including name, address, phone number, and IP address.
• You can unsubscribe from eNews at any time.
• If you delete your Synology account, you lose access to all purchased licenses and services.
• Synology uses cookies to enhance user experience.
• Synology uses standard encryption methods to protect your data.
• Synology may share data with third-party services like Stripe and Cherri Tech for payment processing.
• Synology does not directly process payment data like credit card numbers.
• Synology retains purchase history for at least four years due to legal obligations.
• Synology uses aggregated data for analysis and improvement of services.
• Third-party packages may collect data, and Synology is not responsible for their practices.
• You can delete your Synology account at any time.
• Deleting your account is irreversible and results in loss of all associated data.
• Synology uses Google Analytics for Firebase for mobile app usage data.
• Synology collects device-specific data for package activation and updates.
• Synology uses external services like UPS for shipping and logistics.
• Synology collects operational data for Active Insight services.
• Synology collects and stores data for technical support purposes.
• Synology uses Bitdefender for anti-spam and antivirus services in MailPlus.
• Synology collects data for marketing and promotional events.
• Synology uses cookies for QuickConnect and Synology DDNS services.
• Synology collects data for Alexa services, including OAuth information.
• Synology stores data in various locations, including the USA, Germany, and Taiwan.
• Synology retains identifiable data for up to 30 days after deactivating Active Insight.
• Synology uses industry-standard encryption to protect your data.
• Synology collects data for device analysis and network mapping.
• Synology uses aggregated and anonymized data for product improvement.
• Synology retains technical support data for at least three years.
• Synology uses external services for payment processing and tax reporting.
• Synology collects data for DSM configuration backup and restoration.
• Synology uses external services like Let's Encrypt for SSL certificates.
• Synology collects and stores data for C2 services, including backup and storage.
• Synology uses external services for event registration and management.
• Synology collects data for push notifications and mobile app usage.
• Synology uses Baidu Maps SDK for geographic information in China.
• Synology collects data for device identification and authentication.
• Synology uses external services for cloud backup and storage.
• Synology collects data for technical support, including log files and remote access.
• Synology uses aggregated data for trend analysis and product decisions.
• Synology retains shipping records for internal audits and inventory control.
• Synology uses external services for email notifications and push services.
• Synology collects data for marketing and promotional events, including registration and survey information.
• Synology uses external services for payment processing and logistics.

Data Collection

• Name
• Postanschrift
• Telefonnummer
• E-Mail-Adresse
• Geräte-IDs
• IP-Adressen
• Standortdaten
• Zahlungsdaten
• MAC-Adresse
• Seriennummer
• Browser- und Geräteinformationen
• OAuth-Informationen
• Protokolldateien
• System- und Betriebsdaten
• Versanddaten
• Rechnungsdaten
• Geräteanalysedaten
• QuickConnect ID
• E-Mail-Adressen für Benachrichtigungen
• Konfigurationsdaten

Things to watch out for

• Creating a Synology account is mandatory for many services.
• Deleting your Synology account is irreversible and results in loss of all associated data.
• Third-party packages may collect data, and Synology is not responsible for their practices.
• Synology retains purchase history for at least four years due to legal obligations.
• Synology collects a wide range of personal data, including name, address, phone number, and IP address.

FAQs

What data does Synology collect when I create an account?

Synology collects your name, address, phone number, email address, device IDs, IP addresses, and location data when you create an account.

Can I delete my Synology account?

Yes, you can delete your Synology account at any time, but this action is irreversible and results in the loss of all associated data and services.

How does Synology use my payment data?

Synology uses external services like Stripe and Cherri Tech for secure payment processing and tax reporting. Synology does not directly process payment data like credit card numbers.