Temu Return and Refund Policy

Implications

• Free return shipping on your first return for every order within 90 days of purchase.
• Option to receive a refund as Temu credit balance or to the original payment method.
• Return package must be postmarked within 14 days after submitting a return request.
• Return label provided by Temu is only valid within the United Kingdom.
• £2.50 shipping fee for the second and subsequent returns from the same order.
• The original shipping fee and insurance costs are non-refundable unless the return is due to Temu's fault.
• Refunds can take 5-14 business days (up to 30 days) to be credited to the original payment account.
• Statutory right to cancel your order within 14 days without providing a reason.
• Voluntary return guarantee extends the return window to 90 days from the date of purchase.
• Certain items are not eligible for return due to hygiene, customization, or other specific reasons.
• Advanced and instant refunds are available at Temu's discretion based on shopping history.
• If you accidentally include items not intended for return, Temu may not be able to return them or refund you.
• Customer has statutory warranty rights for defects in conformity or hidden defects.

Things to watch out for

• Ensure you use the provided return label; using any other address may delay the return process.
• Be cautious not to include unintended items in your return package as they may not be retrievable or refundable.
• Understand that some products are not eligible for return, such as custom-made items or those with hygiene concerns if unsealed.

FAQs

What are the conditions for free return shipping?

Free return shipping is available for your first return of each order within 90 days of purchase. Subsequent returns from the same order will incur a £2.50 shipping fee.

How do I get a refund if I'm not satisfied with my purchase?

You can request a refund through your Temu account or by following the instructions provided in the return email. You can choose to receive the refund as Temu credit or to your original payment method.

What items are excluded from returns?

Items not suitable for return due to health protection or hygiene reasons if unsealed, sealed audio/video recordings or software if unsealed, goods made to customer specifications, perishable goods, and certain services and digital content are excluded from returns.

Data Collection

• Personal information provided during the return process.
• Order details related to the items being returned.
• Payment information for processing refunds.
• Shipping information for return labels and tracking returned items.