Ubiquiti Ubiquiti Store Terms and Conditions (US)

Read our summary of Ubiquiti's Ubiquiti Store Terms and Conditions (US).


  • Ubiquiti's terms apply to purchases on their US and AmpliFi stores.
  • Ubiquiti can refuse or cancel orders at their discretion.
  • Order confirmation does not guarantee acceptance of your order.
  • Prices and product availability are subject to change without notice.
  • Ubiquiti is not responsible for typographical errors in pricing or product information.
  • Prices are in U.S. Dollars and international charges may apply.
  • Title to products passes to you upon shipment.
  • Estimated delivery dates are not guaranteed.
  • Ubiquiti may make partial shipments of orders.
  • Unopened products can be returned within 30 days for a refund.
  • Opened products have a 14-day return window and may incur a 15% restocking fee.
  • Products are non-refundable if damaged, abused, or missing accessories.
  • Early Access Products are not eligible for refunds, only replacement or repair.
  • You are responsible for shipping charges and risk of loss or damage when returning products.
  • Ubiquiti disclaims warranties beyond what is stated in their Limited Warranty.
  • Ubiquiti limits its liability for damages related to product use or purchase.
  • Products are intended for end-user purchase and not for resale.
  • Products are subject to U.S. and foreign export control laws.

Things to watch out for

  • Ubiquiti can cancel your order for any reason, even after order confirmation.
  • Prices and availability are not guaranteed and may change after you place an order.
  • Early Access Products cannot be refunded, only replaced or repaired if defective.
  • Ubiquiti's liability in case of any issues is very limited, so consider the risks before purchasing.

AI recommendations

When purchasing from Ubiquiti's US or AmpliFi stores, it's important to be aware that your order is not guaranteed until accepted by Ubiquiti, despite receiving an order confirmation. Keep in mind the potential for additional international fees if you're using an international credit card. Consider the return policy carefully, especially for opened products and Early Access Products, which have more restrictive conditions. Always check the warranty and understand that Ubiquiti's liability for any issues is quite limited, which means you should weigh the risks before making a purchase.


What happens if Ubiquiti cancels my order after I've received a confirmation?

If Ubiquiti cancels your order after confirmation, they will refund the full amount paid. However, they reserve the right to decline your order for any reason.

Can I return an opened product that I purchased from Ubiquiti's stores?

Yes, opened products can be returned within 14 days of purchase, but they may be subject to a 15% restocking fee and must not be damaged, abused, or missing accessories.

Are there any products that cannot be returned for a refund?

Yes, Early Access Products purchased from the "Early Access" section of the UI Store are not eligible for refunds, but they can be replaced or repaired if defective.

(Last updated: 02nd January, 2024)

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