UserTesting Contributor Terms of Service

Read our summary of UserTesting's Contributor Terms of Service.


  • You must be 18 or older to use the UserTesting Platform.
  • By participating, you agree to arbitration, waiving the right to sue in court for most disputes.
  • You may receive compensation for completing tests in the form of rewards.
  • You are considered an independent contractor, not an employee of UserTesting.
  • You must keep test content and platform features confidential.
  • Customers who you test for are third-party beneficiaries and can enforce the agreement's terms.
  • UserTesting can terminate your access at any time for any reason.
  • You can opt out of arbitration within 20 days of accepting these terms.
  • You are responsible for any taxes due to rewards received.
  • You may need to provide a W-9 form if you have U.S. tax obligations.
  • You cannot disclose or use test information outside of the platform.
  • You cannot share your account or create multiple accounts.
  • You cannot use the platform for any unauthorized or illegal purposes.
  • UserTesting is not liable for any indirect or consequential damages you may incur.
  • You may be asked to provide feedback to improve the platform.
  • You waive rights to your content and recordings made during tests.
  • You must not infringe on copyright laws while using the platform.
  • The platform may contain links to third-party materials not controlled by UserTesting.

Things to watch out for

  • Be aware of the arbitration agreement which limits your ability to bring disputes to court.
  • Understand that you are responsible for taxes on any rewards you earn.
  • Know that your participation is confidential and sharing information outside the platform is prohibited.
  • Remember that you are an independent contractor and not an employee of UserTesting.
  • Be cautious of the fact that UserTesting can terminate your access at any time without cause.


What happens if I share confidential information from a test?

Sharing confidential information breaches the terms and could lead to termination of your access to the platform and legal action from UserTesting or the customer.

Can I opt out of the arbitration agreement?

Yes, you can opt out of the arbitration agreement by sending a letter stating your intent to UserTesting's General Counsel within 20 days of accepting these terms.

Am I entitled to employment benefits as a Contributor?

No, as a Contributor you are considered an independent contractor and not entitled to employment-related benefits from UserTesting.

Data Collection

  • Personally identifiable information (e.g., name, email address)
  • Demographic information (e.g., age, gender, education)
  • Other information requested for test completion and analysis
  • Recordings of tests including voice, video, and device interactions

(Last updated: 16th January, 2024)

Original document

Like what you see?

Install our Chrome Extension to see summaries for any site, on the go.