Westside Terms & Conditions

Read our summary of Westside's Terms & Conditions.


  • Access to the website implies acceptance of the Terms and Conditions and Privacy Policy.
  • Users must be at least 18 years old or have consent from a legal guardian to use the website.
  • Trent Limited may modify the Terms and Conditions at any time without prior notice.
  • Users can request a refund within 30 days of order confirmation for most products.
  • Certain products like innerwear, lingerie, and personal care items cannot be returned.
  • Users are responsible for providing accurate personal and payment information.
  • Trent Limited is not responsible for any damage or loss due to unauthorized access or virus attacks on the user's system.
  • In case of receiving a damaged or defective product, users can initiate a return within 30 days.
  • The website may refuse access or terminate accounts without providing a reason.
  • All prices and transactions on the website are in Indian Rupees (INR).
  • Users are responsible for any additional taxes, duties, or cesses applicable to their purchase.
  • Orders may be canceled by Trent Limited for various reasons including technical errors or suspected fraud.
  • Refunds for valid cancellations or returns are processed within 1-6 working days.
  • Trent Limited is not liable for any indirect or consequential losses to the user.
  • Intellectual property rights for content on the website belong to Trent or its licensors.
  • Users are prohibited from introducing viruses or harmful technology to the website.
  • The website may contain links to third-party websites, over which Trent has no control.
  • Trent Limited may cancel orders if the user breaches the Terms and Conditions.

Things to watch out for

  • Refunds do not include delivery charges unless the product is defective.
  • Products must be returned in their original condition with all tags and packaging.
  • Users must check the non-returnable products list before making a purchase.
  • Users should be aware of potential data and privacy risks when using the website.

AI recommendations

When shopping on Westside, it's crucial to be aware of the return policy, especially the list of non-returnable items. Ensure that you provide accurate information during registration to avoid any issues with your account. Keep in mind that Trent Limited can modify the Terms and Conditions without notice, so it's a good idea to review them periodically. Lastly, be cautious with your personal data and payment information, as the website disclaims liability for unauthorized access or virus attacks.


What is the return policy for products purchased from Westside?

You can return most products within 30 days of the order confirmation, except for non-returnable items such as innerwear, lingerie, and personal care products. The product must be in its original condition with all packaging and tags.

How long does it take to receive a refund from Westside?

Refunds are usually processed within 1-6 working days after the returned product passes a quality check.

Can Trent Limited cancel my order and what are the implications?

Yes, Trent Limited can cancel your order for various reasons including technical errors, suspected fraud, or if the user provides an invalid address. In such cases, you will be notified and refunded for the canceled order.

(Last updated: 02nd January, 2024)

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